Frequently Asked Questions

What is your return policy?

Unless we shipped you the wrong product, we cannot accept returns.  Others pretend to offer 30-day money-back guarantees, but please read their fine print first.  We explain it all up front.  Please see "Our Policy" for more details.

Why do you charge for shipping and gift-wrapping?

In one way or another, the consumer always pays for these items.  In fact, even if you don't need gift-wrapping, you are probably paying for somebody else's gift-wrap.  We don't "bundle" our prices because we want you to see what you are actually paying for.  We don't want to include in your price the cost of a service you may not need (gift wrap, hand-written note, special delivery, etc.).  Bottom line: compare our total cost to the competition.  We won't be undersold.

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